1. Does Day Off = ship to my country?

We ship to almost every country in the world with insured & trackable shipping except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

• Africa
• Algeria
• India
• Indonesia
• Kuwait
• Morocco
• Peru
• Philippines
• Qatar
• Ukraine

  

2. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

 

3. How long will it take for my order to arrive?

Processing Time: (1 - 2 business days)

Shipping Time: United States, Canada, United Kingdom, Australia, Europe (Estimated 2 - 15 business days)

All Other Countries (Estimated 10 - 25 business days)

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays, and any unforeseen circumstances)

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

 

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding tracking information. Please allow 1-3 business days for tracking information to be available. If you haven't received one or if the tracking number doesn't work, no worries. Contact us at support@madebygrown.com and our customer support team will help you track your order.

 

5. What if the package doesn’t arrive?

If you don’t get your package 45 days after it was shipped, please contact us at support@madebygrown.com. We’ll either resend a new one to you or give you a full refund.

 

6. Can I cancel or change my order?

If you would like to cancel or make changes to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery. Any cancellations are subject to a 5% bank processing & handling fee.